Showing posts with label online community software. Show all posts
Showing posts with label online community software. Show all posts

Sunday 2 February 2014

Building Online Community for your Business

An online community is a powerful tool for driving revenue, building brand loyalty, and creating an audience for your products and services. But to get a successful online community, the most important aspect is community engagement. One should know how to harness the power of social media and provide compelling content to its users. Creating online communities of customers or alumni is one of the main topics in business and technology nowadays.  Online communities are rapidly becoming a popular way to organize people and accomplish work in a highly collaborative manner.

 Online business communities don’t just become successful by themselves. They’re the outcome of a carefully designed plan, user friendly interface, and member engagement. Though it seems like putting a lot of effort in building an online community for your business, the benefits it reaps in time to build a strong brand make the efforts worthwhile.

It is important to understand that communities aren't just for providing best alumni features or socializing but for getting productive things done. Designing an effective community which can add value to your brand is something which should be kept in mind.

Viburnix, an online community software provides an array of features through which organizations can build successful online communities to promote their businesses in an effective way. It helps in attracting the right audience to your community by providing quality content and resources on the portal about your products or services. This in turn improves processes, adds equity and value to your business. Discussions, forums and engaging interactions on Viburnix help you to identify your goals and put a solid purpose behind your efforts. Viburnix provides various productive features like brand building, event management, social and professional collaboration and so much more which make your online community a big success.

Friday 13 December 2013

Helping Customers through Customer Portal

In today’s fast paced world, people are highly connected and have easier access to information than ever before. Finding solutions via self-service has become a way of life. Today’s generation is more inclined towards using Web services than time consuming agent assisted support.  Today Web has made the information available at just one click away anytime and anywhere. Not only are customer portals highly effective, but enables customers to find answers to their questions online.

If you are a manufacturing company, it is always advisable to have an online community portal where customers can connect with the company 24/7. It is important for the companies to stay connected with their customers as it says satisfied customers means more business.

Fast-growing companies that invest in a self-service customer portal have noticed numerous benefits including:

  • An increase in customer satisfaction
  • Better use of their product or service
  • More collaboration between users
  • An increase in productivity

An online software for customer community - Viburnix
Viburnix, as an online community software acts as a critical link where an organization can connect with their customers and build an online community to serve basic needs of the customers by collaborating, connecting and contributing.

Viburnix helps in building a strong customer portal which runs online in the cloud, eliminating the expense and headaches of software and hardware infrastructure, makes it easier for the customers to use intuitive tools, powerful search capabilities, and extensive knowledge base. A customer portal that makes it easy for customers to find the answers they want, when they want them.